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Dealing with Difficult Scenarios

Tuesday, 3 November, 2020 @ 4:30pm 6:00pm AWST

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Ever worked in retail? Sometimes dealing with complaints from parents, students, the community and/or other staff might remind you of that “difficult” customer who always asked to see the manager…

There are ways of taking on these stressful scenarios to preserve relationships and your mental health – refresh yourself with strategies that help you have positive conversations under challenging circumstances.

This session is also being offered via Zoom (please register for one mode only)

All IEU Professional Learning sessions are aligned with AITSL standards.

This session covers the following standards:

5.5 Report on student achievement

7.1 Meet professional ethics and responsibilities

7.2 Comply with legislative, administrative and organisational requirements

7.3 Engage with the parents/carers

7.4 Engage with professional teaching networks and broader communities

Members: As an IEUA Member you can register for Professional Learning sessions and attend them for ‘free’ as your membership includes this benefit.

Non-members: Professional Learning is available to members only. If you are not yet a member, you can sign up in order to receive all the benefits of union membership, including this and future PL sessions at no additional cost.

IEUWA Boardroom

Suite 20, 63 Knutsford Avenue
Rivervale, Washington 6103 Australia

Jan Cox