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Dealing with Difficult Scenarios (via Zoom)

Tuesday, 3 November, 2020 @ 4:30pm 6:00pm AWST

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*** IMPORTANT INFORMATION ****
In addition to being offered in-house at the IEU this session will be delivered via Zoom. Please download the app on the device you will be using for the session. If you are using a computer, you will also be able to access the session via a web browser using the link. Please make sure that the device you are using has video and microphone capabilities, although an audio-only format is also possible.

NB If there are new COVID-19 restrictions in force, we will be conducting the session via Zoom only.


Ever worked in retail? Sometimes dealing with complaints from parents, students, the community and/or other staff might remind you of that “difficult” customer who always asked to see the manager…

There are ways of taking on these stressful scenarios to preserve relationships and your mental health – refresh yourself with strategies that help you have positive conversations under challenging circumstances.

All IEU Professional Learning sessions are aligned with AITSL standards.

This session covers the following standards:

5.5 Report on student achievement

7.1 Meet professional ethics and responsibilities

7.2 Comply with legislative, administrative and organisational requirements

7.3 Engage with the parents/carers

7.4 Engage with professional teaching networks and broader communities

Members: As an IEUA Member you can register for Professional Learning sessions and attend them for ‘free’ as your membership includes this benefit.

Non-members: Professional Learning is available to members only. If you are not yet a member, you can sign up in order to receive all the benefits of union membership, including this and future PL sessions at no additional cost.

Jan Cox

Jan, our Education Officer will be presenting this session with Julia Moore, Senior Industrial Officer

IEUWA Boardroom

Suite 20, 63 Knutsford Avenue
Rivervale, Washington 6103 Australia